Shipping Policy

This Shipping Policy applies to all orders placed on https://kevin-bennetts.com/, operated by Kevin Bennett, your trusted online retailer for a full range of pet supplies. By completing an order on our website, you acknowledge and agree to all terms outlined in this policy.

1. General Shipping Information

1.1 Standard Delivery Time

The overall standard transit time for all orders is 15 to 30 days after your package departs our warehouse. Delivery duration may be slightly extended due to customs inspection, remote delivery areas, public holidays, extreme weather, logistics backlogs or other uncontrollable factors, which are beyond our responsibility.

1.2 Order Processing

We process all paid orders within 1–2 business days (Monday to Friday, excluding official holidays). Orders placed after daily cut-off time will be processed on the next business day. Once your order is dispatched, you will receive an email notification with a valid tracking number to monitor delivery status online.

1.3 Shipping Carriers

We cooperate with multiple mainstream global logistics providers to deliver your orders flexibly and reliably. Our supported carriers include USPS, FedEx, UPS, DHL and other certified third-party logistics providers (ETC). We will select the most suitable carrier based on your delivery address, package size, weight and your optional shipping service.

2. Shipping Service & Carrier Introduction

We offer different shipping solutions matched with various carriers to meet diverse delivery demands:

• USPS: Ideal for regular-sized parcels and deliveries to residential addresses, PO boxes and rural areas. Features wide service coverage and stable delivery.
• FedEx: Provides fast ground and express delivery services, suitable for standard and expedited orders, with reliable tracking and signature confirmation services.
• UPS: Excellent for medium and large packages, offering comprehensive ground shipping and international delivery services across regions.
• DHL: Specializes in international express delivery, prioritizing speed for urgent orders and cross-border shipments.
• Other Certified Carriers (ETC): Additional regional logistics partners for remote regions, oversized or overweight packages to ensure successful delivery.

You can view the assigned carrier on your order details page after shipment. We reserve the right to replace carriers without prior notice if the designated carrier encounters operational failures, while we guarantee no impact on basic delivery services.

3. Shipping Fee Rules

3.1 Free Shipping Threshold

Orders with a total value over $120 qualify for complimentary standard shipping. Free shipping applies to standard delivery via our designated carriers only.

3.2 Standard Shipping Fee

Orders that do not reach the free shipping threshold will be charged standard shipping fees. The exact fee will be automatically calculated and clearly displayed on the checkout page before you complete payment, based on package weight, dimensions and delivery destination.

3.3 Expedited Shipping (Optional)

If you require faster delivery, you may choose expedited shipping services supported by FedEx, UPS or DHL. Additional expedited shipping fees will apply. Even for expedited orders, please note that the minimum overall delivery time still follows the general 15–30 days standard due to cross-border logistics and customs procedures.

4. Delivery Address Requirements

4.1 Please fill in your full, accurate and detailed delivery address, valid recipient name and active contact number. We are not liable for delivery failure, package return, loss or extra logistics costs caused by incorrect, incomplete or invalid address and contact information provided by you.

4.2 Most of our cooperating carriers support delivery to residential addresses, commercial addresses and PO boxes. For addresses in extremely remote areas, additional remote area surcharges may apply, which will be notified to you in advance.

5. Package Tracking & Delivery Issues

5.1 After shipment, a tracking number and tracking link will be sent to your registered email. You can track the real-time logistics status on the official website of the corresponding carrier. Please allow 24–48 hours for the tracking information to be updated by logistics systems.

5.2 If your tracking status stops updating for a long time, or your package is delayed, lost or damaged upon arrival, please contact our customer service immediately with your order number and tracking ID. We will assist you to file a claim with the logistics provider and resolve relevant issues as soon as possible.

5.3 The risk of package loss, damage or theft transfers to you once the parcel is signed for by you or an authorized recipient at the delivery address.

6. Customs & International Shipping

For cross-border orders, the recipient is responsible for understanding and complying with local customs regulations. Any import duties, taxes, customs clearance fees or related charges imposed by the destination country/region shall be borne solely by the recipient. We will not be responsible for orders detained, returned or confiscated by customs due to local regulatory issues.

7. Returned & Undeliverable Packages

7.1 If a package is returned to us due to unsuccessful delivery for multiple times, recipient refusal or invalid address, we will contact you to confirm re-delivery arrangements. You need to bear the generated return shipping fee and re-delivery fee.

7.2 Unclaimed packages retained by logistics providers for more than 30 days will be disposed of in accordance with logistics rules, and we will not issue a full refund for such orders.

8. Policy Updates

We reserve the right to revise and update this Shipping Policy to adapt to logistics adjustments, service upgrades and business changes. The updated policy will be published on this page with the latest revision date. Your continued use of our website and services after updates means you accept the revised terms.

9. Contact Us

If you have any questions about shipping methods, carriers, fees, tracking or delivery problems, please feel free to get in touch with our customer service team:

Email: [email protected]